bbhugme

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Activity overview

Latest activity by bbhugme
  • bbhugme created an article,

    How do I return a product?

    We offer a 30-day return and exchange policy with orders placed directly with bbhugme, valid from the day you receive your order.   1. Send us an email at hello@bbhugme.com with your name and conta...

  • bbhugme created an article,

    Firmness

    Over time, and with regular use, the beads inside the pillow may decompress. By tightening your pebbles, you can adjust the firmness of the pillow. Our pillows are not filled 100% to allow for both...

  • bbhugme created an article,

    Pebbles

    Our patented pebbles are made from 100% BPA-free silicone, are free of any harmful additives, and are Standard 100 by OEKO-TEX Class 1 Certified. We've skipped plastic packaging, so your bbhugme pe...

  • bbhugme created an article,

    Pillow Covers

    Our pillow covers are spun from 95% cotton and 5% spandex jersey and are Standard 100 by OEKO-TEX Class 1 Certified. We've skipped plastic packaging, so when you order an additional bbhugme pillow ...

  • bbhugme created an article,

    Inner pillows

    In 2020 bbhugme began using Biofoam® beads filling for our nursing pillows, and in 2021 we have extended the use of Biofoam® to include all our newly manufactured products in our pregnancy pillow r...

  • bbhugme created an article,

    How do I submit a claim?

    If your product arrived faulty or if you are missing a part of your order, please reach out to us at hello@bbhugme.com with a photo of the issue and a filled-out claim form. After we review your re...

  • bbhugme created an article,

    I am trying to pay using PayPal but it does not work 

     If you already have an account but are being asked about your credit card number, we recommend you to log in to your PayPal account and confirm all the current stored details.

  • bbhugme created an article,

    What should I do if my order has been delayed?

    Please note that all processing and delivery times are estimates and may be subject to change and delays outside of our control. If your order is delayed please let our customer service team know b...

  • bbhugme created an article,

    How do I know that my order has been confirmed?  

    Once the online order is completed, you will receive an order confirmation email to the email address provided at checkout. If you have not received your order confirmation shortly after you placed...

  • bbhugme created an article,

    Can I change or cancel my order?

    You cannot personally change your order after the purchase was completed. However, our customer service can change or remove items from your order as long as the order has not yet been processed by...