Over time, and with regular use, the beads inside the pillow may decompress. By tightening your pebbles, you can adjust the firmness of the pillow. Our pillows are not filled 100% to allow for both the length and the firmness of the pillow to be adjusted to suit your individual needs. We expect between 5 and 15% decompression over a year of use.
If you feel that your pillow decompressed more that the above amount, please reach out to our customer service team at email@example.com and we will help you further.