We offer a 30-day return and exchange policy with orders placed directly with bbhugme, valid from the day you receive your order.
1. Send us an email at firstname.lastname@example.org with your name and contact number, as well as your order number. Please also include the following information:
a) Product condition. If the product is unused, please confirm that it is unused/unwashed and if it has theoriginal labels and packaging. If you’ve tried out the product and are unhappy with it,please let us know that it’s been used.
b) Reason for return:
We will then reply to you with instructions on how to return the product.
For UK purchases, we do not cover the cost of shipping for returned items.
2. Please return the product to us following the instructions you receive.
3. Please note that returns can take up to 2-4 weeks for shipping, processing, and for customers to receive a refund on their account statement. All refunds will be credited back to the original form of payment.