How do I submit a claim?

If your product arrived faulty or if you are missing a part of your order, please reach out to us at hello@bbhugme.com with a photo of the issue and filled out claim form. After we review your request, we will quickly come back to you with a solution. If the bbhugme product was purchased through one of our retailers, please reach out to your initial point of purchase and they will assist you further.

Where can I find the batch number? Batch number can be found on the inner pillow on a small white label starting with PO. The label is also located on the inner part of the pillow cover.