How do I return a product?

We offer a 30-day return and exchange policy with orders placed directly with bbhugme, valid from the day you receive your order.

1. Send us an e-mail to hello@bbhugme.com with your name and contact number, as well as your order number. Please also include the following information:

a) Product condition. If the product is unused, please confirm that it is unused/unwashed and if it has theoriginal labels and packaging. If you’ve tried out the product and are unhappy with it,please let us know that it’s been used. 

b) Reason for return:

• Did not meet my expectations
• I changed my mind
• Size did not fit: too small
• Size did not fit: too large
• Other (please explain)

We will then reply to you with instructions on how to return the product.

For international purchases, we do not cover the cost of shipping for returned items.

2. Please return the product to us following the instructions you receive.

3. Please note that returns can take up to 2-4 weeks for shipping, processing, and for customers to receive a refund on their account statement.