When will I receive a refund?

After a product is returned and a refund is issued, you will receive a refund confirmation email stating the amount that has been refunded. Please mind that it can take up to 14 days for the refund amount to appear on your banking statement. If you haven't received the refund confirmation email or if you are experiencing any other issues, please contact us at hello@bbhugme.com and we will happily assist you.